Legal owner
Smart Property Software Ltd
SmartTenant is a platform owned and operated by Smart Property Software Ltd.
Company number 17126256.
Contact: enquiries@smarttenant.co.uk
Security incidents
Security Incident and Breach Notification Procedure
Operational process for identifying, containing, and notifying security incidents and personal data breaches.
Last updated: 2 April 2026
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1. Scope
This procedure applies to incidents affecting confidentiality, integrity, or availability of SmartTenant systems and personal data.
2. Incident lifecycle
- Detect and triage incident severity.
- Contain and isolate affected systems.
- Investigate root cause and impact scope.
- Remediate, recover, and verify integrity.
- Document lessons learned and preventive actions.
3. Breach assessment criteria
SmartTenant evaluates whether personal data is involved, what categories are affected, expected risk to individuals, and whether statutory notification duties are triggered.
4. Notification commitments
- Notify affected controllers/customers without undue delay.
- Provide known facts, likely impact, and mitigation actions.
- Support controllers to meet regulatory and individual-notice duties.
- Where controller obligations require, support notification in the 72-hour statutory window.
5. Evidence and records
SmartTenant keeps incident records including timeline, affected systems, impact analysis, actions taken, and closure approvals.
6. Contact
Security and breach notifications should be sent to enquiries@smarttenant.co.uk.