Data subject rights

Data Subject Rights Procedure

How SmartTenant handles UK GDPR rights requests from data subjects.

Last updated: 2 April 2026

Legal owner

Smart Property Software Ltd

SmartTenant is a platform owned and operated by Smart Property Software Ltd.

Company number 17126256.

Contact: enquiries@smarttenant.co.uk

ICO readiness

Data protection confidence

SmartTenant is preparing its ICO registration details for launch. Any ICO registration wording or logo treatment is intentionally disabled until registration is completed and confirmed.

ICO registration wording and logo placement are placeholders during development and will be updated before go-live.

1. Rights covered

Right of access.
Right to rectification.
Right to erasure.
Right to restriction.
Right to object.
Right to data portability (where applicable).

2. Request channels

Requests can be sent to enquiries@smarttenant.co.uk. Smart Property Software Ltd logs request receipt, scope, and outcome for compliance evidence.

3. Identity verification

We verify requester identity before releasing or changing personal data. Where required, additional verification evidence may be requested.

4. Response timelines

Standard response target: within one calendar month.
Complex requests may be extended by up to two additional months where lawful.
If a request is refused or limited, reasons and rights to complain are provided.

5. Controller and processor workflow

For customer tenancy data, the landlord/customer is controller and Smart Property Software Ltd, trading through SmartTenant, acts as processor for customer tenancy and operational data entered by landlords and other customer organisations. For platform account/support data, Smart Property Software Ltd, trading through SmartTenant, acts as controller for platform account, billing, support, and security data.

6. Exemptions and legal holds

Erasure or disclosure may be limited where legal obligations, safeguarding requirements, or active disputes require retention.

7. Escalation

If you are not satisfied with response handling, contact us again at enquiries@smarttenant.co.uk and you may also escalate to the ICO.